Followupcalls.com was formed in 1990 as Sterling Partners Limited, LLC with one guiding principle; provide the highest quality service for the lowest possible price.  We improve dealer’s CSI and follow-up scores through our unique method of mirroring the manufacturers survey and delivering high impact information. 

Since 1990 we have utilized technology to go from a paper-and-pen method of doing follow-up calls to a real time web site that gives dealer management instant access of their information.

We were the first to offer a seamless, paperless integrated web based system that delivers follow-up call information in real time and sends email instantly on customer concerns.

We are now the first to offer the same web based software application that dealers can use with their own personnel to perform follow-up calls.

With the advent of followupcalls.com we now have the ability to extract the customer data from your DMS daily, three times per week or weekly; whatever you decide. We can custom write extract reports based on your needs, if you only want to call warranty customers or every customer that come into the dealership, sales or service. Our automated process loads the data into our database and then instantly readies the site for calling. Whether we do the calling or you make the calls the system is ready each day with the most recent customer transactions.

Our instant notification process via email, ActionSheet®, allows you to know about a customer problem or concern the moment it happens. This gives you the opportunity to be extremely proactive with your customers to address any issue they may have with the service they received. This process occurs before your customer receives the CSI survey from the manufacturer.

Some of the benefits of followupcalls.com:
• 100% paperless and seamless
• No work whatsoever on the dealers part
• Nothing to be mailed or faxed
• Emails are sent instantly on customer concerns
• View a report after each call is completed
• Reports are archived
• Detail, advisor and technician breakdown reports available
• Questions can be customized to fit your needs
• Questions can be changed on-the-fly
• Access from any computer that can get on the Internet
• Completely secure and password protected
• Conforms to Gramm-Leach-Bliley
• No contract to sign

The Internet has provided us with the opportunity to quickly and cost effectively transfer information that the dealer can use in day-to-day operations. We are the only company in the country to offer a web-based application that can perform these tasks.