Frequently
Asked Questions (FAQ):
A: The vBDC allows you to remotely monitor your center from any computer that can access the Internet. It also allows us
to remotely perform tasks for you such as follow-up calls and marketing
campaigns.
A: No, we are an Application Service Provider
(ASP) that means everything we do is web based and therefore you
do not download or install any software on your computer. Since
you can use any computer that has Internet access you do not need
any special hardware.
A: EBIS and DynaMail come with two users per rooftop
and additional users are available for a small monthly fee. Follow-up
calls has unlimited users both for calling and reviewing reports and
data.
A: Yes, there are a variety of ways the system
can be used. For example, your personnel can do the reporting and send
emails and our call center can make the calls on your behalf. We can
make calls for you until you have people in place or we can take the
calling over from your personnel. We can make campaign calls while
your staff makes regular CSI follow-up calls.
A: In as little as 10 to 20 minutes you can
come up with an idea, query the database, create the piece and email
it out to all customers on that list. Minutes after the email has
been send you can have the same list loaded into the call system and
contact those customers to schedule an appointment.
A: Daily. The system pulls the data from your
DMS at the close of each day and loads it into the database. The reporting
is then available for you to review the next for the previous days
business.
A: In real-time, the system updates all the reports
as soon as a call is completed.
A: Our exclusive Interactive Voice Response (IVR)
allow us to program the system so that each phone number issued for
your dealership is unique to that location. This allows us to
answer the calls in a coordinated effort and keep one dealership
separated from another.
http://www.the-sterling-group.com/TimeHighway/ipacsdemo.htm
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